Call Recording Policy
We may record telephone calls made to and from our taxi and private hire services.
Why We Record Calls
Calls may be recorded for the following purposes:
* Training and monitoring service quality.
* Confirming and verifying booking information.
* Handling customer queries, complaints and disputes.
* Protecting the safety and security of passengers, drivers and staff.
* Preventing and investigating fraud or misuse of our services.
* Assisting with investigations where appropriate.
* Meeting applicable taxi/private hire licensing and regulatory requirements.
How Long We Keep Recordings
Call recordings will only be retained for as long as reasonably necessary for the purposes for which they were recorded.
Where recordings form part of, or are associated with, booking records, they may be retained in line with the retention period applicable to those booking records and any requirements or policies imposed by the relevant licensing authority.
Recordings may be retained for longer where reasonably necessary in connection with a complaint, dispute, legal claim, safeguarding matter, regulatory investigation or other legal obligation.
Access and Security
Call recordings are stored securely and access is restricted to authorised personnel who require access for legitimate business purposes.
Recordings will not be routinely disclosed to third parties. They may be disclosed where reasonably necessary to the relevant licensing authority, police, courts, insurers, legal advisers or other authorised organisations, or where we are required or permitted to do so by law.
Data Protection
We process call recordings in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Our lawful basis for processing will depend on the circumstances and purpose of the recording and may include our legitimate interests, compliance with a legal obligation, or other applicable lawful bases.
Your Rights
You may have the right to request access to personal information contained within a call recording and to exercise other rights available under data protection legislation.
Requests concerning call recordings or personal information can be made using the contact details provided in our Privacy Policy.
Further Information
For further information about how we collect, use, store and protect personal information, please see our Privacy Policy.
Privacy Policy
Last updated: 25/08/26
6 five 2 s Mansfield Ltd (“we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it and the rights you have in relation to your information.
1. Who We Are
Company: 6 five 2 s Mansfield Ltd
Trading name: 6 five 2 s Mansfield Ltd
Registered/Business address: 6 Garden Road Mansfield NG18 5SX
Email: info@652s.co.uk
Telephone Numbers:
01623 622222
01623 655555
01909 506070
01909 488333
For data protection purposes, 6 five 2 s Mansfield Ltd is the data controller for the personal information covered by this Privacy Policy.
2. Information We Collect
When you use our taxi or private hire services, we may collect information including:
• Your name.
• Telephone number.
• Email address, where provided.
• Pick-up and destination addresses.
• Date and time of bookings and journeys.
• Booking history.
• Information and instructions you provide when making a booking.
• Details relating to the vehicle and driver allocated to your journey.
• Payment and transaction information.
• Communications between you and us, including emails, messages and complaints.
• Telephone call recordings.
• Information relating to lost property, incidents, complaints or disputes.
• Technical information generated when you use our website, booking systems or mobile application, where applicable.
We will only collect information that is reasonably necessary for operating our services or meeting our legal, regulatory and licensing responsibilities.
3. How We Use Your Information
We may use your personal information to:
• Accept, manage and fulfil taxi and private hire bookings.
• Dispatch vehicles and drivers.
• Contact you about your booking or journey.
• Process payments.
• Maintain booking and journey records.
• Provide customer service.
• Investigate complaints, disputes, incidents and lost property.
• Protect passengers, drivers, staff and our business.
• Prevent or investigate fraud or misuse of our services.
• Monitor and improve the quality of our services.
• Train and support members of staff.
• Maintain appropriate business and financial records.
• Comply with applicable taxi/private hire licensing requirements.
• Respond to lawful requests from licensing authorities, police, courts and other authorised bodies.
4. Our Lawful Bases for Using Your Information
Depending on why we are using your information, we may rely upon one or more lawful bases under UK data protection law.
These may include:
Contract – where processing your information is necessary to provide the taxi or private hire service you have requested.
Legal obligation – where we are required to process or retain information to comply with an applicable legal requirement.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include operating and improving our taxi service, maintaining accurate records, protecting passengers and drivers, investigating complaints and disputes, preventing fraud and maintaining service quality and security.
Where we rely upon legitimate interests, we consider the necessity and impact of the processing and the rights of the individuals concerned.
5. Call Recording
Telephone calls made to or from our business may be recorded.
Calls may be recorded for:
• Training and monitoring service quality.
• Confirming and verifying booking information.
• Handling customer queries, complaints and disputes.
• Protecting the safety and security of passengers, drivers and staff.
• Preventing and investigating fraud or misuse.
• Assisting with appropriate investigations.
• Meeting applicable taxi/private hire licensing and regulatory requirements.
Where call recordings form part of, or are associated with, booking records, they may be retained in line with the retention period applicable to those booking records and any applicable requirements or policies of the relevant licensing authority.
Recordings may be retained for longer where reasonably necessary in connection with a complaint, dispute, legal claim, safeguarding matter, regulatory investigation or other legal requirement.
Access to recordings is restricted to authorised personnel.
Further information is available in our Call Recording Policy.
6. How Long We Keep Your Information
We do not intend to keep personal information for longer than reasonably necessary.
The period for which information is retained depends on the type of information, why we collected it and any legal or licensing requirements that apply.
Booking and journey records will be retained for the period required by the relevant licensing authority or for as long as otherwise reasonably necessary.
Call recordings associated with bookings may be retained in line with applicable booking-record retention requirements.
Certain information may be retained for longer where necessary for:
• Complaints or disputes.
• Legal proceedings or potential legal claims.
• Safeguarding matters.
• Regulatory or licensing investigations.
• Fraud prevention.
• Accounting, tax or other legal obligations.
Information that is no longer required will be securely deleted or anonymised where appropriate.
7. Who We May Share Information With
Where necessary and appropriate, personal information may be shared with:
• Drivers carrying out bookings.
• Our booking and dispatch system providers.
• Telephone and call-recording service providers.
• Payment-processing providers.
• IT and technology service providers.
• The relevant local authority or taxi/private hire licensing authority.
• Police and other law-enforcement agencies.
• Courts and legal representatives.
• Insurers.
• Professional advisers.
• Other organisations where disclosure is required or permitted by law.
We only share information where there is an appropriate reason for doing so and seek to limit information disclosed to what is necessary.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to booking records, call recordings and other personal information is restricted to people who require access for legitimate purposes.
Where third-party service providers process information on our behalf, we take appropriate steps to ensure that suitable data-protection arrangements are in place.
9. International Transfers
Some technology or service providers may process or store personal information outside the United Kingdom.
Where this occurs, we will take appropriate steps to ensure that personal information receives the level of protection required by UK data protection legislation.
10. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:
• The right to request access to personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to request deletion of information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability where applicable.
These rights are not absolute and some may not apply where we are required to retain or process information for legal, regulatory or licensing reasons.
Your Right to Object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.
We will consider any objection in accordance with applicable data protection legislation.
11. Requesting a Copy of a Call Recording
If you believe we hold a call recording containing your personal information, you may contact us to make a subject access request.
We may ask you for information to help us locate the recording and verify your identity, such as your telephone number and the approximate date and time of the call.
Any disclosure may be subject to appropriate measures to protect the personal information and rights of other individuals contained within the recording.
12. Children’s Information
Our services may be used to transport children and young people.
Where we process personal information relating to children, we will take appropriate care to protect that information and only use it where there is an appropriate lawful basis.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate your concerns.
Email: info@652s.co.uk
Address: 6 Garden Road Mansfield NG18 5SX
Telephone: 01623 622222
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, licensing requirements or data protection law.
Last Updated 25/08/26
